Frequently Asked Questions

Our analytics platform is designed to benefit restaurants of all sizes and types. Whether you operate a single independent restaurant, a small chain, or a large restaurant group, our tools can provide valuable insights. We serve fine dining establishments, casual restaurants, quick-service restaurants, cafes, and specialty dining concepts across Europe.

The platform scales with your business, offering different feature sets and pricing tiers to match your specific needs and budget. From basic customer satisfaction tracking to comprehensive operational analytics, we have solutions for every type of restaurant operation.

Implementation time varies depending on your current systems and the complexity of your requirements. For most restaurants, basic implementation takes between 1-2 weeks, whilst full integration with existing POS and management systems typically takes 2-4 weeks.

Our implementation process includes system setup, data integration, staff training, and testing. We provide dedicated support throughout the process to ensure a smooth transition and minimal disruption to your operations. Most clients begin seeing initial insights within the first week of implementation.

We integrate with a wide range of popular restaurant management systems including major POS systems, reservation platforms, delivery services, and inventory management tools. Our platform supports both cloud-based and on-premise systems.

Common integrations include point-of-sale systems, table booking platforms, online ordering systems, payment processors, and staff management tools. If you use a system we don't currently integrate with, our technical team can often develop custom integrations to meet your specific needs.

Data privacy and security are fundamental to our platform design. We are fully GDPR compliant and implement robust security measures including data encryption, access controls, and regular security audits. All customer data is processed in accordance with European data protection regulations.

We provide clear data processing agreements, maintain detailed records of data handling, and offer tools to help you manage customer consent and data subject rights. Our platform includes built-in privacy controls and anonymisation features to protect sensitive customer information whilst still providing valuable insights.

Yes, our platform offers extensive customisation options for dashboards and reports. You can create personalised views that focus on the metrics most important to your business, arrange widgets according to your preferences, and set up automated reports for different stakeholders.

The platform includes drag-and-drop dashboard builders, customisable KPI displays, and flexible reporting tools. You can create different dashboard views for management, operations staff, and front-of-house teams, each tailored to their specific roles and responsibilities.

We provide comprehensive support and training to ensure you get maximum value from our platform. This includes initial onboarding training for your team, ongoing technical support during business hours, and regular check-ins to optimise your use of the system.

Our support includes video tutorials, documentation, webinar training sessions, and direct access to our customer success team. For enterprise clients, we offer dedicated account management and can provide on-site training sessions to ensure your entire team is comfortable using the platform.

Our pricing is structured in tiers to accommodate different business sizes and needs. Each plan includes core analytics features, with higher tiers offering more advanced capabilities, integrations, and support levels. Pricing is typically based on the number of locations and monthly transaction volume.

All plans include basic customer analytics, dashboard access, and email support. Higher tiers add features like real-time monitoring, advanced integrations, priority support, and custom reporting. We offer flexible contracts and can create custom packages for larger restaurant groups with specific requirements.

Yes, we offer demonstration sessions and trial periods for qualified prospects. During a demo, we'll show you how the platform works with your specific type of restaurant and discuss how it can address your particular challenges and goals.

For serious prospects, we can arrange a limited trial period where you can test the platform with your actual data. This allows you to see firsthand how our analytics can benefit your restaurant before making a long-term commitment. Contact our sales team to discuss trial options that work for your situation.